Legal · Terms of service
Terms of service.
The agreement covering accounts, the free trial, your uploaded data and what each side is responsible for.
Draft pending legal review. This text describes how the service is intended to operate and is published for transparency; it is not yet the executed agreement, and registration will require acceptance of the reviewed version.
These terms govern use of Grate Nesting, a web service that plans how the pieces on a cut list are cut from standard steel grating panels.
1. The service
You upload cut lists and machine profiles. The service validates them, computes a cutting plan, and returns panel layouts, delivered widths, waste figures and fabrication notes, which you may export.
The service plans cutting. It does not certify that a plan is fit for a particular structure, and it does not replace the engineering judgement of the fabricator. Every plan should be reviewed by a competent person before material is cut.
2. Accounts and organisations
An account is created by verifying an email address; no account exists until that address is confirmed. The first user of a new organisation becomes its owner and may invite colleagues, who act on behalf of that organisation. The owner controls billing, membership and organisation settings.
You are responsible for the confidentiality of your credentials and for activity carried out under your account.
3. Free trial and paid use
Each new organisation receives a one-off allowance of three nesting runs, with one run at a time. The allowance does not reset. Exceeding it returns an explicit response rather than silently queueing work.
Paid use is enabled by us following a review of the request, and is metered and invoiced. Pricing terms will be published before they take effect and will not be applied retrospectively.
4. Your data
Cut lists, machine profiles and results remain yours. We process them to provide the service, and we do not use your uploaded geometry to promote the service or disclose it to other customers. Retention periods and the parties who process data on our behalf are set out in the privacy policy.
You are responsible for having the right to upload what you upload, including where a cut list originates with your own customer.
5. Acceptable use
- Do not attempt to circumvent usage limits, or create multiple organisations to obtain repeated trial allowances.
- Do not probe, scan or test the security of the service without written permission.
- Do not upload content you do not have the right to process, or content that is unlawful.
- Do not resell or provide access to the service as a bureau on behalf of third parties without agreement.
6. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. A failed run may be resubmitted; a run that fails for a reason on our side does not consume your allowance.
7. Suspension and termination
You may stop using the service at any time and ask for your data to be deleted. We may suspend an account that breaches these terms or that threatens the stability of the service, and will say why where we lawfully can.
8. Liability
Subject to review, our liability is intended to be limited to the fees paid for the service in the period in which a claim arises, and to exclude indirect and consequential loss. Nothing is intended to exclude liability that cannot lawfully be excluded.
9. Changes to these terms
When these terms change materially we publish a new version with its own version number and effective date, and ask you to accept it when you next sign in. Your acceptance is recorded with the version and the date, so it is always possible to establish which terms you agreed to.
10. Contact
Questions about these terms can be sent to the address on the contact page.